Terms of service
Last updated: April 19, 2026
These Terms of Service (“Terms”) govern your use of the website thelumiera.com and the purchase of products from Lumiera (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our website or services.
1. Merchant Information
Lumiera is operated by an individual seller established in Slovenia (European Union).
For any questions, you may contact us at:
support@thelumiera.com
2. Eligibility
By using this website, you confirm that:
• You are at least 18 years old, or have legal parental consent
• You have the legal capacity to enter into binding agreements
• You are providing accurate and truthful information
We reserve the right to refuse service to anyone at our discretion.
3. Products & Information Accuracy
We make every effort to display products accurately, including descriptions, images, and specifications.
However:
• Product images are for illustration purposes only
• Colors, packaging, or minor design details may vary due to supplier updates or manufacturing differences
• We do not guarantee that all content is error-free, complete, or current
We reserve the right to update or modify product information at any time without notice.
4. Orders & Payments
By placing an order, you agree that:
• All information provided is accurate and complete
• You are authorized to use the selected payment method
• You accept responsibility for all charges incurred
We reserve the right to:
• Refuse or cancel orders suspected of fraud, abuse, or policy violations
• Limit quantities per order or per customer
• Cancel orders due to pricing or inventory errors (with full refund if charged)
5. Pricing & Taxes
Prices are displayed in the applicable currency and may change without notice.
Customers are responsible for:
• Any applicable customs duties, import taxes, or local fees
• Compliance with local import regulations
We are not responsible for delays or additional costs caused by customs authorities.
6. Shipping & Delivery
Shipping times are estimates only and not guaranteed.
Delays may occur due to:
• Customs processing
• Carrier disruptions
• High demand periods
• Force majeure events
Lumiera is not liable for delays outside of our control.
7. Returns & Refunds
Our Return & Refund Policy forms an integral part of these Terms.
In summary:
• We do not offer refunds for change of mind, dissatisfaction, or personal preference
• Refunds or replacements are considered only for defective, damaged, or incorrect items
• All claims are subject to verification, including photo or video evidence
• Requests must be submitted within 14 days of delivery
Full details are available in our Return & Refund Policy.
8. Chargebacks & Fraud Prevention
To prevent fraud and abuse:
• We actively monitor transactions
• Evidence such as tracking confirmation, delivery proof, and customer communication may be submitted to payment processors
Unjustified chargebacks may result in:
• Permanent account restrictions
• Denial of future purchases
• Legal action if abuse is detected
9. Medical & Health Disclaimer
Our products are not medical devices unless explicitly stated.
Information provided on this website:
• Is for informational purposes only
• Does not constitute medical advice
• Is not intended to diagnose, treat, cure, or prevent any disease
Always consult a qualified healthcare professional before use if you have medical concerns.
10. Results Disclaimer (No Guarantees)
Individual results may vary.
While our products are designed to support skincare routines, we do not guarantee specific results, outcomes, or improvements. Results depend on multiple factors, including but not limited to skin type, consistency of use, lifestyle, and individual conditions.
Any testimonials, before-and-after images, descriptions, or examples shown on this website represent individual experiences and do not constitute a promise or guarantee of the same or similar results.
By purchasing from Lumiera, you acknowledge and agree that:
• Results are not guaranteed
• No specific outcome is promised
• You assume responsibility for your personal use of the product
11. Product Design & Appearance Disclaimer
Product images displayed on our website may be digitally enhanced, edited, or stylized for presentation and branding purposes.
Minor differences may exist between the product shown on the website and the product received, including but not limited to:
• Text or markings on the product
• Packaging design
• Small aesthetic details that do not affect functionality
Such variations are considered normal and do not constitute a defect or grounds for a refund.
By placing an order, you acknowledge and accept that visual presentation may differ slightly from the delivered product.
12. Intellectual Property
All content on this website, including:
• Text
• Images
• Logos
• Graphics
• Design elements
is the property of Lumiera and protected by intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
13. Limitation of Liability
To the maximum extent permitted by law, Lumiera shall not be liable for:
• Indirect or consequential damages
• Loss of profits, data, or business
• Misuse of products
• Delays or failures beyond our control
Our total liability shall not exceed the amount paid for the product in question.
14. Indemnification
You agree to indemnify and hold Lumiera harmless from any claims, damages, or expenses arising from:
• Your breach of these Terms
• Your misuse of our website or products
• Violation of applicable laws or third-party rights
15. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of Slovenia (European Union).
Nothing in these Terms limits mandatory consumer rights under the laws of your country of residence.
Any disputes shall be subject to the jurisdiction of the competent courts in Slovenia.
16. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Continued use of the website after changes constitutes acceptance of the revised Terms.
17. Contact Information
For questions regarding these Terms, contact us at:
support@thelumiera.com