Contact information

If you have any questions regarding your order, our products, or our policies, please contact us using the information below.

 

Customer Support

 

Email: support@thelumiera.com

Our support team is available to assist you with:
•    Order inquiries
•    Shipping questions
•    Returns or replacements
•    General product information

 

Response Time

 

We aim to respond to all customer inquiries within 24–48 business hours, excluding weekends and public holidays.

During periods of high demand, response times may be slightly extended. We appreciate your patience.

 

Important Notes

•    Please include your order number in your message for faster assistance
•    Duplicate emails may delay response time
•    We do not offer phone support at this time

 

Business Information

 

Lumiera is an online-only brand operating internationally.