Refund policy
At Lumiera, we stand behind the quality of our products and aim to provide a fair and transparent purchasing experience. Please review the policy below carefully before placing an order.
No Returns for Change of Mind
Due to hygiene and personal-use considerations, we do not accept returns or offer refunds for the following reasons:
• Change of mind
• Dissatisfaction with results
• Personal preference
• Product was opened, used, or worn
• Expectations not being met
Results may vary between individuals, and personal outcomes do not constitute a product defect.
Eligible Refund or Replacement Cases
A refund or replacement will be considered only in the following situations:
• The item arrived damaged
• The item is defective or malfunctioning
• An incorrect item was received
Requests outside these conditions will not be approved.
14-Day Claim Period
All refund or replacement requests must be submitted within 14 days of confirmed delivery.
Requests made after this period will not be reviewed.
Verification Requirement
To process any claim, we require:
• Your order number
• Clear photographic or video evidence of the issue
• A brief written description of the problem
We reserve the right to deny requests that cannot be adequately verified.
Resolution Method
If a claim is approved, Lumiera will determine the appropriate resolution, which may include:
• A replacement product
• A partial refund
• A full refund
Refunds are issued to the original payment method.
Original shipping costs are non-refundable.
Chargebacks and Disputes
Initiating a chargeback without contacting us first may result in refusal of future service.
We strongly encourage customers to reach out to our support team so we can resolve any issue promptly and fairly.
Contact: support@thelumiera.com
Policy Compliance
This policy complies with applicable consumer protection regulations, including EU and US standards.
Hygiene-related personal care products are exempt from return once opened or used, where legally permitted.