Shipping policy
Last updated: April 19, 2026
This Shipping Policy applies to all orders placed on thelumiera.com. By placing an order, you agree to the terms outlined below.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
During high-demand periods, promotions, or holidays, processing times may be extended slightly. You will receive a confirmation email once your order has been processed and shipped.
Shipping & Delivery Estimates
We offer standard international shipping to most countries.
Estimated delivery times are as follows:
• Processing time: 1–3 business days
• Transit time: 7–15 business days
Please note:
• These timeframes are estimates only and not guaranteed
• Delivery times may vary depending on destination, carrier performance, customs clearance, and external factors
Lumiera is not responsible for delays caused by circumstances beyond our control.
Shipping Origin
Orders are fulfilled through our international logistics partners and may be shipped from different locations depending on availability and destination.
Shipping origin does not affect product quality, authenticity, or warranty coverage.
Tracking Information
Once your order is shipped, you will receive a tracking number via email.
Please be aware:
• Tracking information may take 24–72 hours to update
• Tracking updates may pause temporarily while the package is in transit or undergoing customs clearance
• Delayed or limited tracking updates do not indicate a lost package
Customs, Duties & Taxes
Customers are responsible for:
• Any applicable customs duties
• Import taxes
• Local handling fees imposed by their country
Customs processing times are outside of our control and are not grounds for a refund.
Incorrect Address
Customers are responsible for ensuring that all shipping information is accurate at checkout.
If an order is shipped to an incorrect or incomplete address provided by the customer:
• We cannot guarantee recovery of the package
• Refunds or replacements will not be issued
Please contact us immediately if you notice an error before your order ships.
Lost or Missing Packages
If your order appears lost or has not arrived within the estimated delivery timeframe:
• Please contact us at support@thelumiera.com
• An investigation may be initiated with the carrier
• This process may take 10–20 business days
If a package is confirmed lost, we may offer a replacement or refund at our discretion, depending on the circumstances.
Delivery Issues
Lumiera is not responsible for:
• Delays caused by carriers or customs authorities
• Failed delivery attempts due to recipient unavailability
• Packages marked as delivered by the carrier but claimed as missing
In such cases, customers are advised to contact their local carrier or postal service directly.
Free Shipping
Where offered, free shipping applies to standard shipping only and does not imply expedited delivery.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
support@thelumiera.com